In the process of continuously improving our product and its features, OrangeHRM has introduced the Request Desk module to provide an efficient work environment for our customers. In a typical work environment, an employee may need to request different departments for different requirements. May that be an employment letter from the HR Department or an equipment upgrade from the IT department, these requests will be hectic to manage and keep track of. In order to mitigate the hassle, the OrangeHRM Request Desk module offers employees to create different requests to different entities in your organization to get their requirements facilitated; where every conversation will be held on record, every request would be kept on track and efficiently managed by relevant parties.
Go to More - > Request Desk
This will take you to the Request Desk module. The Request Desk and OrangeHRM will connect the employee profile and identify the employee with the email address.
Submit a Request
To submit a request in the OrangeHRM Request Desk module, the user needs to go to the submit request page where the user will be presented with the following screen to select the request type from the drop-down list. These types will be based on the types that the admin has created on the system.
Once the type is selected, we can proceed to the next step in making a request which is to fill out the relevant information and submit the request.
These are the general fields that the user needs to fill in order to submit a request.
|
Field Name |
Purpose |
|
Request Title |
Title of the request the user intends to place |
|
Request Description |
A description of the request |
|
Priority |
The priority of the request - A request can be categorized as Very Urgent, Reasonably Urgent, Urgent, Not Urgent |
|
Resolution Date |
The date of the request should be resolved for the employee |
|
Submission Date |
Date of submission which will be automatically captured by the system |
|
Approver |
If the request type needs to be approved by a supervisor or any other employee before the request pass to the final receiver. |
My Requests
The employee is capable of viewing the list of requests made by him, filtering, editing, and also submit requests from the same screen.
When you open the request from my requests screen, you have the capability to add comments to the conversations, add attachments as well as take action on your request.
Furthermore, each of these actions will have email notifications sent out from the system.