The request management process refers to the structured and organized approach used to handle and fulfill various types of requests within an organization. This process involves receiving, evaluating, prioritizing, and responding to requests from different sources.
The purpose of a Request Closure Report is to provide a comprehensive overview of the entire process, from the request's initiation to its successful completion. It can be used for tracking purposes, documenting the steps taken, and ensuring that all relevant parties are informed about the outcome.
Go to Reports and Analytics -> Request Closure Report by Request Owner to view the available Reports in the system.
The Request Closure Report displays the below information
| Column Name | Description |
| Request ID | ID of the request type |
| Request Title | Title of the request |
| Request Template | Template of the individual requests |
| Request Type | Request type of the request |
| Priority | Priority of the request |
| Submitted Date | Request submitted date |
| Resolution Date | Request resolved date |
| Status | Status of the request |
| Requester’s Emp ID | Employee ID of the requester |
| Requester’s Name | Name of the requester |
| Primary Owner | The primary Owner of the request |
| Secondary Owner | The secondary Owner of the request |
| Resolved Date | Date the request is resolved |
| Location | Location of the requester |
| Cost Center | Cost Center of the requester |
| Sub Unit | Sub Unit of the requester |
| Duration to Close | If resolved within the day, this is shown in hours. If resolved in more than one day, this is shown in days. Duration to Close = (Resolved Date and Time – Submitted Date and Time) The figure is rounded off to one decimal. |
| Duration (Days/Hours) |
Displays the unit of the duration to close value. Can be either Hours or Days. |
The admin initiates the export process by selecting both the 'PDF' and 'CSV' icons, enabling the extraction of the tabular report.