In a typical work environment, an employee may need to request different departments for different requirements. May that be an employment letter from the HR Department or an equipment upgrade from the IT department, these requests will be hectic to manage and keep track of. In order to mitigate the hassle, the OrangeHRM Request Desk module allows employees to create different requests to different entities in your organization to get their requirements facilitated; where every conversation will be held on record, and every request will be kept on track and efficiently managed by relevant parties.
The employees can use the Request Desk module to submit questions and queries if employees want to submit a request for IT support, a letter request, or a self-resignation submission can now be performed through the Request Desk module. This will streamline the request process, reducing the time and effort required for submission and processing. There are several benefits:
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Standardization: Enforces consistent formats and procedures, ensuring that all requests contain the necessary information in a uniform manner.
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Traceability: Maintains a clear record of all requests
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Notifications and Reminders: Automatically notifies both employees and HR personnel, keeping everyone informed of the status and progress of requests.
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Employee Self-Service: Empowers employees to directly submit requests, reducing the administrative burden on HR.
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Cost-Efficiency: Reduces the need for manual paperwork and associated administrative costs.
Go to More - > Request Desk -> Submit Request
Step 1 - Select a request type and click "Next".
Note that the request types and request desk form fields may vary based on the configurations set by the HR administrator.
How to submit requests
| Field Name | Description |
|
Title |
Title of the request the user intends to place |
|
Priority |
The priority of the request - A request can be categorized as Very Urgent, Reasonably Urgent, Urgent, Not Urgent |
|
Description |
Provide a clear and concise explanation of the reason. |
|
Resolution Date |
The date of the request should be resolved for the employee |
|
Submission Date |
Date of submission which will be automatically captured by the system |
|
Current Information |
Captures essential details about the employee's current position, including job title, department, responsibilities, location, supervisor, and employment status. |
|
Job/proposed changes |
Allows users to outline proposed changes, including the new job title, department, responsibilities, effective date, reasons for changes, and an option to attach supporting documentation. |
Regional admins can assign approvers to requests from any location, even for requests with limited location access. This feature allows the employees to connect globally among the employees from different locations.
Additional fields like "Reason for Relocation/Transfer" and "Preferred Location of Transfer" are considered custom fields, and their presence or specifics may differ depending on how the HR administrator has incorporated them. These custom fields are subject to variation based on the request forms.
How to submit resignation requests
The purpose of submitting the Resignation Request feature in the Orange HRM system is to introduce a critical step in the resignation process. It formalizes the employee's decision to resign, initiates HR workflows, ensures standardization and documentation, and helps maintain the privacy and security of sensitive information. It is a crucial part of the organization's HR processes and facilitates a smooth transition for the employee and the company.
Go to More - > Request Desk
To submit a Resignation Request in the OrangeHRM Request Desk module, the user needs to go to the submit request page where the user will be presented with the following screen to select the Resignation Request type from the drop-down list. These types will be based on the types that the admin has created on the system.
Step 1 - Fill the required information and click "Submit".
| Field Name | Description |
|
Title |
Title of the request the user intends to place |
|
Priority |
The priority of the request - A request can be categorized as Very Urgent, Reasonably Urgent, Urgent, Not Urgent |
|
Reason |
Provide a clear and concise explanation of the reason for the resignation. |
|
Resolution Date |
The date of the request should be resolved for the employee |
|
Submission Date |
Date of submission which will be automatically captured by the system |
|
Resignation Date |
Enter the date on which you intend to resign from your current position. |
|
Approver |
If the request type needs to be approved by a supervisor or any other employee before the request passes to the final receiver. |
My General Requests
The employee is capable of viewing the list of requests made by him, filtering, editing, and submitting requests from the same screen.
When you open the request from my requests screen, you have the capability to add comments to the conversations, add attachments as well, and take action on your request.
Furthermore, each of these actions will have email notifications sent out from the system.