The Average Request Resolution Time Report serves as a valuable tool for HR and service management. It enables organizations to monitor performance, make data-driven decisions, enhance service quality, ensure compliance with SLAs, and ultimately improve the employee experience. It's a crucial component of effective HR and service management and contributes to the overall efficiency and effectiveness of an organization's operations.
To Access this report Go to Reports & Analytics -> Request Desk -> Average Resolution Time Report
Step 1 - Select a created "Request Type" from the dropdown and enter the required fields. After that click " Generate".
|Date Range||Enter a start date and an end date to define the timeframe for the request or to filter data within that range|
select the Request Template ( General Request, Hiring Request )
|Request type||Select the request type. ( Created hiring request types will be available in the dropdown )|
|Subunit||This field is used to specify the subunit or department within the organization for which the request is being made.|
In organizations with multiple offices or branches, it helps ensure that requests are directed to the correct geographical location or office for processing
Step 2 - Upon clicking generate the following report displays. Click CSV or PDF to download the report.