The request management process refers to the structured and organized approach to handling and fulfilling various organizational requests. This process involves receiving, evaluating, prioritizing, and responding to requests from different sources. The purpose of a Request Closure Report is to provide a comprehensive overview of the entire process, from the request's initiation to its successful completion. It can be used for tracking purposes, documenting the steps taken, and ensuring that all relevant parties are informed about the outcome.
Go to Reports and Analytics -> Reports -> Request Desk -> Request Closure Report by Request Owner to view the available Reports in the system.
By clicking the individual progress bar from the bar chart, the user can see the detailed view of the requests that the employee has completed.
The Request Closure Report displays the information below
| Column Name | Description |
| Request Template | Template of the individual requests |
| Request Type | Request type of the request |
| Priority | Priority of the request |
| Location | Location of the requester |
| Sub Unit | Sub Unit of the requester |
| Cost Center | Cost Center of the requester |
| Owner Type | Primary or secondary Owner of the request |
| Request Owner | Name of the owner |
| Resolved Date | Date the request is resolved |
| Number of Requests | The total count of requests generated within a defined associated with a specific category. |
The admin initiates the export process by selecting both the 'PDF' and 'CSV' icons, enabling the extraction of the tabular report.