The OrangeHRM Request Desk module is a feature designed to streamline the management of various employee requests, such as leave applications, general requisitions, and equipment requests. It acts as a centralized platform where employees can submit their requests, and administrators or managers can track, approve, or decline them efficiently.
Benefits of Mobile Access to the Request Desk Module
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Real-Time Access:
Admins can review, approve, or decline requests on the go, without needing to be at their desks or logged into the web platform. This ensures that no time-sensitive requests are delayed. -
Improved Efficiency:
Quick access to the module allows admins to address employee needs more promptly, improving operational efficiency and employee satisfaction. -
Flexibility and Convenience:
Mobile access enables admins to manage requests during business trips, meetings, or outside of regular office hours. -
Instant Notifications:
Mobile devices can be set to receive push notifications for new requests or pending approvals, keeping the admin updated in real-time. -
Seamless Communication:
Admins can respond to employees' queries or update the status of their requests directly from their mobile devices, promoting better communication and transparency. -
Centralized Information:
The module provides a comprehensive view of all requests, making it easier for admins to track, manage, and prioritize them even when away from their primary workstations.
Step 1 - Once you log in, the Dashboard will be displayed. Navigate to the top left corner of the screen to access the Request Desk Module. Select the Request Desk module.
Once you click on the Request Desk module tab, the screen will display all submitted requests, if any exist.
How to Submit a Request
To submit a request, click the "Add" button. Once clicked, a window will appear, allowing you to select the request type. From the list, choose the request type you wish to proceed with.
You can fill in all the fields related to the request type you have selected. Once completed, click "Save" or "Submit." Use the table below as a reference.
| Field Name | Description |
| Title | Title of the request the user intends to place |
| Priority |
The priority of the request - A request can be categorized as:
|
| Description | Provide a clear and concise explanation of the reason. |
| Due Date | Specify the "Due Date" for the request. |
| Extra Custom Fields | Depending on the request type you selected, this field may vary. Here, you will find a list of equipment options, such as a computer, mouse, etc. |
| Approvers |
If the request type requires approval from a supervisor or another employee before it is passed to the final receiver, ensure to indicate the necessary approval process during submission. |
How to take action on a Previously Submitted Request
Upon clicking the "Pending Your Action" option, the app displays all the pending requests that require action.
To view the details of a request, simply click on the request. If any adjustments are needed, click the "Edit" button to make the necessary changes.
Tap on the three dots to perform further actions, such as Approve, Reject, Withdraw, Request Info, or Export.
To approve the request, click on the "Approve" button, then click the "Confirm" button to finalize your approval.
To Reject a request, click on the "Reject" button, then click the "Confirm" button to Reject the Request.
Under the "Request Progress" section, you can see with whom the request is currently pending and the progress of your request.
To start a conversation with Request Stakeholders click "Conversation Tab". A new window will open, click on the "Add button", located bottom-right corner of the screen to add a comment. Also, you have the option to set the visibility of the comment for each action owner. To edit/delete swipe the comment left, and click edit.
After adding a comment, it will be displayed as shown. You can edit or delete the comment by swiping it to the left.
Click the "Add" button to add an attachment to the request. You can edit, delete, or export attachments by swiping to the left. To perform these actions, click the button corresponding to the desired action.
You can view the Request History by clicking the "Request History" section.
To archive a request, slide it to the left side. An "Archive" button will appear. Click on it to archive a request.
How to Filter Requests
To filter the requests, click the filter icon located in the top-right corner of the screen. Upon clicking, a window will appear.
Use the following table as a reference for applying filters. Select the fields and click "Search."
| Filter Name | Description |
| Request Type | Select the request type from the dropdown menu. |
| Request Status | Select the request status from the available options. Multiple selections are allowed. |
| Include |
Select the requests you want to include:
|
| Priority |
Select the priority of the requests from the following options:
|