Step 01 - Navigate to the "Employee Voice" Module and go to the Employee Records. Here, you can see the list of Records submitted by employees. 

Step 02 - You can review the Employee Voice Records that are submitted. As the HR Admin, once the case is concluded, you can mark the Record as "Resolved."

Select the Employee Voice Record that you want to resolve from the list and click on the "Edit" button.

Step 03 - Once you click the button, the detailed view of the submitted Employee Voice Record will open. 

HR Admins can perform key actions on Employee Voice Records, such as setting the priority, adding comments, and either saving the Employee Voice Record or marking it as resolved to conclude the case.

Step 04 - To set the priority, click the dropdown, and then you can see the options as High, Medium, and Low. 

Step 05 - Under the "HR/Action Owner Comments," you can add the relevant information related to the Employee Voice Record as a comment.

Click on the "Save" button to save the Employee Voice Record, or else click on "Resolve" to conclude the Employee Voice Record. These comments are hidden from employees by default, and their visibility can be configured via Workflow Permissions.

Step 06 - Once you resolve the Employee Voice Record, you can see that the Status of the record has been updated to "Resolved."

How to Apply Filters for Employee Voice Records

Step 07 - To filter the Employee Voice Records, click on the "Filter Records" button as shown in the screen below.

Step 08 - Upon clicking the button, the "Filter Records" screen will appear.

Step 09 - Use the table below as a reference to fill up the above fields. Once completed, click on the "Search" button.

Filter Name	Description
Type	Select the Type from the dropdown
Status	Click on the Dropdown and select the Status (A predefined set of workflow statuses will be available in the system. When configuring or managing workflows, users can only select from these available statuses)
Employee	Search Employee Voice Records submitted by a specific employee by typing the employee's name, and select the employee from the list
Include	Select which type of employees you want to include from the dropdown.
Sub Units	You can filter based on the employee’s Sub Units
Job Titles	Narrow results by the job titles of employees who submitted Employee Voice Records
Locations	You can filter Employee Voice records by work location in two ways: Select the "All" option to include records from every location Manually choose one or more specific locations from the list
Date of Creation From	Define a date range to view Employee Voice Records created within a specific period
Date of Creation To
Last Updated From	Set a date range to filter Employee Voice Records that were last updated during that period
Last Updated To

( Note: Employee-based filters do not apply to anonymous records. )

Step 10 - To configure the Employee Voice Records List, click on the ‘Configure’ button, select the fields you want to display in the Employee Voice Record List, then click "Save" to apply your configuration.