If the new hire did not receive the welcome email, deleted it, or can no longer use the link in it, you can send the email again from the same tab. You do not need to remove the new hire and start preboarding again.
The Resend Email button appears on the Welcome New Hire to the Team tab once the first welcome email has been sent and the tab shows Completed.
Step 1 - Go to Recruitment (ATS) > Candidates.
Step 2 - Find the new hire in the list and click the View Preboarding Stage Progress icon on their row. The Preboarding Stage Progress page opens in a new browser tab.
Step 3 - Click Welcome New Hire to the Team in the list on the left. The tab shows Completed and the resend details appear.
Step 4 - Check the Current email. This is the address the email will be sent to.
Step 5 - Click Resend Email.
If the new hire has no email address on record, the Resend Email button is not available. Add the address under Employee Management > Contact Details first.
Step 6 - Click Yes, Resend to confirm. The new hire receives a new welcome email with a new link, and Last sent and Resends today are updated.
Note: Resending does not change the new hire's progress. The tab stays Completed and no later stage is reset
What the tab shows
| Item | What it shows |
| Current email | The new hire's email address on record now. A resent email always goes to this address. |
| Last sent to | The address the welcome email was last sent to. |
| Last sent | The date and time the welcome email was last sent. |
| Resends today | How many resends are left today, for example "2 of 3 left". |
You can resend the welcome email up to 3 times a day for each new hire. The allowance is counted per new hire, so a resend for one new hire does not affect another, and it resets the next day. Each resend issues a new link and turns off the link in every earlier welcome email. Ask the new hire to use the most recent email.
Who can resend the welcome email
The Resend Email button is available to the same people who can send the first welcome email:
- Admin
- Hiring Manager
- Supervisor
- Head of Department
- Preboarding Event Manager
Note: New hires never see the Resend Email button in the Preboarding Portal.
Change B - replaces the paragraph under the "New Hires' Joining Announcement Email" heading