Refer to this article if your version is below 7.4.1
A user may have forgotten the OrangeHRM password or may require to change it due to reasons such as:
- Logging in for the first time.
- Forgotten the OrangeHRM password.
- The need to reset it for other security reasons.
In such instances, you can easily follow the steps below to reset your OrangeHRM password.
Step 1 –Type in your OrangeHRM URL in the browser. Your OrangeHRM Login page should look something like the one below:
Step 2 - In the login panel, click on the “Forgot your password?” link. Upon clicking, the system navigates the user to the following screen.
Step 3 - Enter either your Username OR Work Email/Other Email address, and click the "Search" button.
Step 4 - If the ‘Work Email’ or ‘Other Email’ has been set, then the following screen should appear once the Username or Email is entered and the “Search” button is clicked. Select whether you wish to reset the Primary Password, Secondary Password, or both.
Setting a Secondary password can keep your account safe from unauthorized access and it is only shown if there is a suspicious activity like login to the system using another machine. So with having the secondary password option user can log in to the system. Technically, two-factor authentication is required to gain access to a system for extra assurance to identify the real user.
Please ensure that your secondary password is different from the primary one, as the former is sometimes transferred over networks in an unencrypted form, which makes it more vulnerable.
Step 5 – Check your email inbox for an email from OrangeHRM, with the subject line “OrangeHRM Password Reset”. This E-mail will contain a link to reset the password, with a password reset code.
Step 6 – Click on the password reset link.
Step 7 – Set the new password and click on the "Save" button.
Step 8 – Login with your new password.
Please ensure to clear your browser cache after resetting your password before the next attempt when you are login to the system with the new password.