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    How do I reset Two-Factor Authentication (2FA) for an employee?

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    OrangeHRM Administrator
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    A: If an employee needs to re-enroll in Two-Factor Authentication (for example, they got a new phone or lost access to their authenticator app), an Admin must reset their existing 2FA setup. The exact process depends on your system version:

    • If the reset option is available in your Admin screens:
      Navigate to the employee's profile in the Admin panel. You can reset or disable their 2FA directly. Once reset, the employee will be prompted to set up 2FA again the next time they log in.
    • If the reset option is NOT available in your Admin screens:
      Resetting 2FA requires assistance from OrangeHRM Support. Please contact Support with the employee's details (name and user ID) to request the reset on your behalf.

    Refer to the Two-Factor Authentication login article: Two-Factor Authentication at login