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FAQs
App Builder
- Can we test an app before making it live?
- Can an approver reassign their task to someone else?
- Can we import or export data in bulk?
- Are system master data fields supported?
- When should I use a Lookup Field instead of a Dropdown?
- What is a Master Data form and when should I use it?
Goals
Attendance
Reports & Analytics
Employee Voice
General
- Why a user is temporarily blocked after failed logins, and when the block ends [FAQ]
- If I re-add a terminated employee, do they get a new Employee ID?
- Does the OrangeHRM API OAuth token expire? (Power BI refresh failures)
- What is the Recruitment Email Template tab for?
- Can I convert a text custom field into a dropdown, or rename a custom field?
- Does OrangeHRM support a skills matrix / 9-Box Matrix?
HR Administration
- Why do employees get an error when signing in with SAML?
- Why can't employees submit a custom ESS form (for example, Staff Travel)?
- How do I create a user role and assign it to an employee?
- Why can't an HR staff member access the HR Administration module?
- Why is a training course showing the wrong completion status or due date?
- How do I give access to Assets and attach documents to an asset record?
Employee Management
Leave
- Why leave does not accrue when an employee's job details do not match an employee group [FAQ]
- Can more than one attachment be added to a single leave request?
- Does changing an employee's location affect their leave balances or accruals?
- Does a leave entitlement automatically recalculate when an employee's job category changes?
- Why do full-time employees get a prorated number like 4.98 days instead of 5? [FAQ]
- Can employees be blocked from cancelling a past-dated leave request that's still pending approval? [FAQ]
Time
- How Do You Know Who is Absent?
- Type of attendance machine that compatible for orange attendance data supply?
- Can I configure Pay Hour Report based on Location
- Is Multiple Pay Policy Supported?
- Can I run a report to see the number of hours worked by employees for a certain week of a certain department? [FAQ]
Recruitment
Onboarding
Performance
- Why an appraisal still shows "Initiated" after it was completed [FAQ]
- Why past employees' review and probation appraisals still appear under My Actions [FAQ]
- Can I create a second appraisal for an employee who already has one in the current cycle?
- Why can't a supervisor see a subordinate's goals?
- Why don't appraisals show a rating field for employees?
- Can an employee reopen a submitted appraisal self-review for editing?