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FAQs
Attendance
Reports & Analytics
General
- If I re-add a terminated employee, do they get a new Employee ID?
- Does the OrangeHRM API OAuth token expire? (Power BI refresh failures)
- What is the Recruitment Email Template tab for?
- Can I convert a text custom field into a dropdown, or rename a custom field?
- Does OrangeHRM support a skills matrix / 9-Box Matrix?
- How do I reset Two-Factor Authentication (2FA) for an employee?
HR Administration
- Why do employees get an error when signing in with SAML?
- Why can't employees submit a custom ESS form (for example, Staff Travel)?
- How do I create a user role and assign it to an employee?
- Why can't an HR staff member access the HR Administration module?
- Why is a training course showing the wrong completion status or due date?
- How do I give access to Assets and attach documents to an asset record?
Leave
- Why doesn't a custom-period leave type appear under "All Leave Types Having the Default Period" in reports?
- Why are supervisors getting pending-leave reminder notifications, and can they be turned off?
- How do I verify that vacation accrual amounts match the configured leave rules?
- Does OrangeHRM keep historical leave data after an employee is terminated?
- Why does the system treat certain days as holidays when they aren't configured as holidays?
- Why didn't leave accrue for an employee with less than one year of service?
Time
Recruitment
Onboarding
Performance
- Can I create a second appraisal for an employee who already has one in the current cycle?
- Why can't a supervisor see a subordinate's goals?
- Why don't appraisals show a rating field for employees?
- Can an employee reopen a submitted appraisal self-review for editing?
- Does the admin need to create appraisals for each employee one at a time? [FAQ]